Help Center

Choose the documentation that matches how you use Cashless Cafeteria. Family Portal help supports guardians, students, and eligible linked staff; Admin Portal help supports school staff workflows.

Family Portal accessAdmin Portal workflowsPOS checkoutPaymentsPayment SetupStaff POS buyersStudents and householdsReports

Clear answers for everyday cafeteria workflows.

Start with the guide that matches your account type and daily workflow.

Family guidance for guardians, students, and eligible staff

Operational guidance for staff

Family Portal Help

Role-aware documentation for guardians and eligible staff managing family funds, plus students reviewing only their own cafeteria activity.

GuardiansStudentsEligible staff

Open Family Portal Help

Admin Portal Help

Instructional documentation for staff using Dashboard, POS, students, households, menus, reports, roles, permissions, and school settings.

StaffPOSReports

Open Admin Portal Help

What is available now?

The Help Center includes Family Portal instructions for guardians, students, and eligible linked staff plus Admin Portal instructions for current cafeteria operations, permissions, payments, and reporting.

Where should I go?

Check a balance or top up

Use Family Portal Help for wallet balances, top-ups, payment methods, and transaction history.

Serve students or staff in POS

Use Admin Portal Help for student and staff buyer lookup, open-order checkout, line processing, menu setup, and cafeteria workflows.

Fix student or household access

Staff can review student, household, guardian, invitation, and Family Portal linking instructions.

Review reports and activity

Staff can follow report, payment, balance, audit, and reconciliation guidance.

Review role permissions

Use the permission reference for current names, dependencies, retired groups, and Family Portal access boundaries.

Configure school payments

Review the separation between School Configuration, Payment Setup & Payouts, and Subscription Billing.