01
Fund the household account
Authorized family members can initiate supported top-ups from the family portal without sending cash to school.
- Family portal access
- Supported card or bank flows
- Clear amount review
Parent top-ups
Fund the household wallet with every payment state in plain view.
Choose the wallet amount, review a saved card or bank account, understand the fee and timing, and keep processing funds distinct from money families can already spend.
- Shared household wallet
- Explicit payment status
- Connected account history
Family Portal
Martinez Household
Current balance
$38.50
Available to spend
$31.25
ACH processing
Not available in the wallet yet
+$50.00
01
Choose wallet amount
$25, $50, $75, $100, or custom
02
Select saved method
Card or ACH timing stays visible
03
Review before confirming
Wallet amount, fee, total, and status
Experience family funding
See the amount, timing, and wallet outcome before a payment begins.
Choose a sample amount, compare a saved card with ACH, review the transaction fee, and follow either an immediate success or a processing state. Nothing is submitted.
The preview follows the same decision hierarchy as the Family Portal guided tour and real top-up workspace.
Interactive family funding preview
Sample data • no payment is created
Family Portal
Top-Up Household Wallet
1Set amount
2Review
3Result
Household wallet
Martinez Household
Current balance
$38.50
Available to spend
$31.25
Available balance subtracts $7.25 in open cafeteria order holds.
Funding amount
Choose what reaches the wallet
$
The wallet receives this amount after the payment succeeds.
Saved payment method
Choose how to fund the wallet
Card funds become available after the payment succeeds.
Confirmation summary
Payment- Household
- Martinez Household
- Wallet amount
- $50.00
- Transaction fee
- $2.84
- Payment method
- Visa •••• 4242
- Total
- $52.84
- Projected balance
- $88.50
Student top-up request
PendingJordan requested $25.00
“Lunch balance is getting low.”
Choose an amount and payment method, then review the sample top-up.
A funding flow families can verify
Each step answers a different question.
How much reaches the wallet? Which method is being used? When can the funds be spent? The experience keeps those answers distinct from setup through account history.
02
Understand when funds are available
Processing, successful, failed, and canceled states are presented separately so pending payments are not confused with available funds.
- Explicit processing state
- Terminal payment results
- Account history
03
Keep payment activity connected
Top-ups and cafeteria purchases appear within the account experience, giving families a more complete view of activity.
- Balance awareness
- Purchase context
- Notification support
No ambiguous balances
Make the payment state as clear as the amount.
A successful card payment and a processing bank payment have different wallet outcomes. Families should see that difference before and after confirmation.
After success
Saved card top-up
The wallet changes only after the card payment succeeds. The result can show the posted amount and updated balance.
Wallet outcomeBalance updated
While processing
Saved ACH top-up
Processing can take up to four business days. The pending amount remains outside the wallet until the bank payment succeeds.
Wallet outcomeFunds unavailable
Wallet truth
Posted, available, and pending are not the same number.
Current balance reflects posted household funds. Available balance accounts for open cafeteria order holds, while processing payments remain separate.
Saved methods
Choose the payment path before confirmation.
Authorized adults can select a saved card or bank account and see the relevant timing before starting the top-up.
Transparent review
Show what reaches the wallet and what is charged.
The confirmation separates wallet amount, transaction fee, total payment, and projected balance instead of collapsing them into one figure.
Family coordination
Turn a student request into an adult-reviewed payment.
An eligible student can request an amount and add context. An authorized adult reviews the request, chooses the payment method, and completes or declines it.
Shared household context
Funding, student requests, cafeteria purchases, and wallet history stay connected.
More than a payment form
Give the whole household a clearer account story.
The top-up is tied to a shared household wallet—not an isolated payment screen. Authorized families can connect funding outcomes with balance changes and cafeteria activity.
Request coordination
Student requests can prefill the amount an authorized adult reviews.
Terminal outcomes
Successful, failed, and canceled payments remain distinct from processing payments.
Account history
Top-ups and cafeteria purchases can be understood together after the transaction.
Keep exploring
See the account experiences connected to family funding.
View product overviewRelated workflow
Families
Give authorized families one clear place to understand household lunch funds, add money, follow payment status, and review student cafeteria purchases.
ExploreRelated workflow
Student wallets
Connect verified student cafeteria purchases to one shared household wallet with clear balances, open-order holds, and family-visible activity.
ExploreRelated workflow
Family payment guide
Understand school lunch payment status, posted and available balances, household access, cafeteria purchase history, safe support details, and who can help.
ExploreFrequently asked questions
What families and schools ask about adding funds.
Need to review funding methods or wallet behavior for your school? We can walk through the complete flow.
Are pending bank payments immediately spendable?
No. Pending or processing bank payments remain separate from available wallet funds until settlement succeeds.
Can families review top-up results?
Yes. The portal communicates processing and terminal payment states and keeps related activity in account history.
Does a top-up fund one student or the household wallet?
Approved funds are added to the shared household wallet used by its linked members. The experience identifies the household before the payment is reviewed.
Can a student request more funds in the portal?
No. Student accounts cannot open top-up or payment-method features. A student must ask an authorized guardian or the school for funding help outside the portal.
Make family funding easier to understand before money moves
Review how household wallets, saved payment methods, guardian-managed funding, payment timing, and account history would work for your school community.